Please note

You may also contact support by sending an email to ticket@megganet.com Response times will be the same as using the ticketing system.

Most Wi-Fi and internet issues may be resolved by disconnecting your equipment from the mains for 10 seconds and reconnecting it. If you do this, allow your equipment 5 minutes to fully start up.

Please do NOT reset your internet equipment as it may then need to be re programmed. An Engineer call out to reprogram the equipment is chargeable.

We only support the internet and Wi-Fi equipment we install however we will always attempt to help you with 3rd party equipment.

Maintenance

For landlord provided Wi-Fi. From time to time, we may carry out unscheduled system software upgrades and other maintenance tasks. This type of service usually does not interfere with your network but there may be occasions when the system needs to be restarted. When this happens, your internet service should return within about 10 minutes. To minimize inconvenience, we normally carry out this work late at night or weekends.

Game consoles

If you are using a game console or other device which requires a low ping, connect your device to the internet with a network cable instead of using Wi-Fi and you should get better performance.

WPS Button

Wireless Access Points (WAP’s) do not have a WPS button. Connecting your device to a WAP (not a router) will mean that you will need to use your Wi-Fi key. Our routers will have a WPS button. If you are connecting a device which supports WPS, to a router then you should be able to connect it using WPS.

2 Factor Authentication (2FA)

2FA has been introduced to prevent unauthorised access to system administration.

LED on a WAP

This is only for tenants who have a landlord provided Wi-Fi Access point (WAP) service. You can ask us to switch the LED on the WAP off. Just send us a ticket and we will confirm when this has ben done.